General Enquiries

Order from CaterCo? Yay or nay?

A yay, of course! We are a multifaceted, integrated food and events concierge. We deliver concepts that will take your event a notch higher and leave an impression on your guests. From small, intimate gatherings to large-scale Meetings, Incentives, Conventions and Exhibitions, we have seen through it all. We are here to redefine your catering experience so trust us with your events!

What are the operating hours?

We are open 365 days throughout the year. Our mainline is available from Monday to Thursday, 9am to 7pm and Friday to Sunday, 9am to 6pm.

What is the difference between buffet and drop-off catering?

Our buffet orders come with full table setup, with skirting and warmer. Collection will be 4 hours from the time the buffet is delivered or by 10.30pm, whichever is earlier. For drop-off catering, food will be served in microwaveable containers and is usually suitable for cosy gatherings with less than 20 guests.

Is the food halal?

Yes, we are halal-certified.

Is the menu customisable?

Your wish is our command. We understand the need to cater for special occasions and different dietary restrictions. Healthier choice, vegetarian and vegan options - you name it, we have it!

How long does the food last?

Our food with warmer setup is best consumed within 3 hours upon delivery in accordance with Singapore Food Agency’s guidelines. If you have ordered our drop-off catering and food is served in microwavable containers, it is best consumed within 1 hour upon delivery.

What is the food portion provided?

Our food portion is served in a 1:1 ratio based on an average adult portion. We use the freshest and highest quality ingredients for our dishes. As good food runs out fast, we would encourage you to ensure adequate quantity is being catered for your guests.

What is the assurance I can get?

We adopt a 1 chef 1 dish approach to ensure that each dish is perfected with the same taste and consistency for your event. Our ingredients are responsibly sourced and we use the freshest and highest quality ingredients for our dishes.

Is cutlery provided?

We provide individually packed Cornware cutleries with all menus. Our cutleries are provided 1:1 and additional disposable cutlery is available at S$1/set ($1.07 w/GST). Although our cutleries are biodegradable, we would like to encourage you to use only what you require so that together, we can reduce our carbon footprint.

Can I get decorations for my event?

Being an event concierge, we are able to conceptualise the look and feel to complement your events with styling, thematic set-up and decorations. Share your requirements with us!

Can I request for service staff?

Yes, you can. Depending on your event requirements, you can engage service staff for your event from $150/ staff (subject to prevailing GST) for the 1st 4 hours. Please talk to us at 6337 3030.

Delivery

What is the delivery time?

We deliver 365 days throughout the year. Our standard delivery timing is from 8am – 7pm. Other delivery timing can be arranged, subjected to availability with nominal charges applicable.

What is the time for collection of the buffet?

Collection will be 4 hours from the time the buffet is delivered or by 10.30pm, whichever is earlier.

A surcharge of $100-$200 is applicable for collection after 10.30pm (same day) or the following day, subject to availability.

What are the delivery charges?

We deliver island wide and our delivery charges differ based on your order.
A delivery surcharge of $10 (subject to prevailing GST) will be levied for offshore areas (Sentosa and Jurong Island) as well as Central areas denoted by the first 2 digits of the postal code:
Robinson – 01, 04, 05, 06, 07, 08;
Marina Square – 03, 17; Orchard – 22, 23;
Bras Basah – 18, 19
The Classic Spread, Ice Breaker, Pick Me Up, & Bites & Bashes: $90 (+$10) (subject to prevailing GST)
CaterBox, Gastronomic Box, Drop & Go, Co’s Feasting Set: $45 (+$10) (subject to prevailing GST)

Take 15 Half Day: $135 (+$10) (subject to prevailing GST)
Take 15 Bento Half Day: $90 (+$10) (subject to prevailing GST)

Take 15 Full Day: $180 (+$10) (subject to prevailing GST)
Take 15 Bento Full Day: $135 (+$10) (subject to prevailing GST)

Can I do self-collection?

Yes, you may place an order with us and collect it on your preferred date at two convenient locations.
West: 1 Enterprise Road, Singapore 629813
East: 1 Kaki Bukit Road Enterprise One, #05-03/04, Singapore 415934

Can you deliver to my venue with no lift access?

Due to the logistical challenges, a surcharge of $50 - $100 will be applicable for delivery to venues with no lift landing.
For buffet orders
Level 2 - $100 (subject to prevailing GST)
Level 3 - $150 (subject to prevailing GST)

For mini buffets and bento sets
Level 2 - $50 (subject to prevailing GST)
Level 3 - $100 (subject to prevailing GST)

For festive buffet orders
Level 2 - $150 (subject to prevailing GST)
Level 3 - $200 (subject to prevailing GST)

For festive mini buffets and bento sets
Level 2 - $100 (subject to prevailing GST)
Level 3 - $150 (subject to prevailing GST)
We apologise that we will not be able to deliver to any venues higher than level 4, without lift access.

Order Management

How can I place an order?

We are just a click away.

Telephone/ Whatsapp: 6337 3030
Email: enquiry@caterco.com.sg
Online: caterco.com.sg
Our Sales Consultants will contact you and send an email confirmation within 2 working days after we have received your order online.

When do I have to place an order?

We would recommend that an order to be placed 3 working days in advance. Something came up at the eleventh hour or last minute arrangements? Fret not, we are able to take in orders up to 3 hours before your event, depending on availability. Please contact us at 6337 3030 so that we can provide the best solution.

What is the minimum order capacity?

We can cater for all group sizes - 10 pax, 100 pax, 1,000 pax and more. There is no limit to our capabilities.

Can I exchange an existing dish for another in a different menu?

Yes, for each order, a maximum of 2 dishes can be exchanged to other dishes of equivalent value or lower. If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up.

How can I make payment?

We accept payment via PayNow, FAST, Debit Card, Credit card, Cash or Cheque. Payment made by debit and credit card is subjected to a 3% admin fee and has to be made 3 working days prior to the event. Payment by cash or cheque can be made upon delivery. Cheques must be crossed and made payable to “CaterCo Concepts Pte Ltd”. Kindly note that for self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment is required before event date.

Can I amend my order?

We are here to make sure your event goes great. If you need to update your order, contact your Sales Consultant at least 2 working days prior to your event. We will do our best to assist you, depending on the feasibility of your request. Please note that there will be an administrative fee of $30 (subject to prevailing GST).

Can I cancel my order after payment has been made?

We are sad that other plans came up but you can cancel your order. However, please note an administrative charge of $100 (subject to prevailing GST) will be imposed for cancellation of orders after payment has been made. Kindly note that refund will take 14 working days and the 3% administrative fee for credit card payment is non-refundable.

What are the other charges I need to take note of?

Prices are subjected to prevailing GST and a 10% Service Charge (applicable to all orders for Waste Management & Equipment set up). For Drop & Go orders, a 5% service fee applies for expenses related to packaging and handling.
Other charges may be applicable on services engaged for the event.