General Terms & Conditions

The following Terms and Conditions apply to all menus –

• All items, menus and confirmation are subjected to availability on first-come-first-served basis.
• All items, menus and prices are subjected to change or withdrawal at the sole discretion of the company, without prior notice.
• We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality.
• For orders above $1,000, a 50% deposit of the total bill is required.
• Deposit is non-refundable and should be utilised within 1 month from the date of cancellation.
• To enjoy promotional pricing, orders must be confirmed at least 72 hours in advance.
• Food is best consumed within 3 hours with warmers and 1 hour without warmers.
• All prices quoted are exclusive of GST.
• Prices are subjected to prevailing GST and a 10% Service Charge.
• Menus and prices quoted in brochures are subjected to change.
• Any damages to the equipment will be chargeable to the customer.

Transportation and Setup Charges, Additional Surcharges

• Classic Spread: $90 ($97.20 w/ GST) per trip
• Plug & Play: $45 ($48.60 w/ GST) per trip
• CaterBox and Gastronomic Box: $45 ($48.60 w/ GST) per trip
• Cocktail Reception (Pick Me Up, Bites and Bashes): $90 ($97.20 w/ GST) per trip
• Drop-off Catering (Drop & Go, Gastronomic Box): $45 ($48.60 w/ GST) per trip
• Tea Reception (Teatime, Light Refreshment, Mini High Tea):
• Teatime menu & Light Refreshment: $90 ($97.20 w/ GST) per trip
• Mini High Tea: $45 ($48.60 w/ GST) per trip
• Co’s Feasting Set: $45 ($48.60 w/ GST) per trip
• Lavish Spread: Chilled Horizon Set/Sizzling Slab Set: $45 ($48.60 w/ GST) per trip
• Take 15: $135 ($145.80 w/ GST) for half-day seminar and $180 ($194.40 w/ GST) for full-day seminar.
• Takeout 15: $90 ($97.20 w/ GST) for half-day seminar and $135 ($145.80 w/ GST) for full-day seminar.
• Sit-down Banquet: $130 ($140.40 w/ GST) per trip.
• An additional surcharge of $10 ($10.80 w/ GST) will apply for delivery to offshore areas (Sentosa and Jurong Island) and Central Area denoted by the first 2 digital of the postal code:
        o Robinson: -01, -04, -05, -06, -07, -08
        o Marina Square: -03, -17
        o Orchard: -22, -23
        o Bras Basah: -18, -19
• An additional 10% Service Charge applicable for all orders for Waste Management, Labour & Equipment set up. This charge will apply to Classic Spread, Cocktail Reception, Tea Reception, Seminar Packages and Sit-down Banquet.
• An additional surcharge of $50 ($52.50 w/ GST) will apply for delivery before 8am.

Order Confirmation

• Orders will only be processed when we receive an acknowledgement through SMS or email.
• Any amendments must be made at least 2 working days prior to the event date. For any last-minute amendments (made less than 2 working days), a Handling Fee will apply.

Delivery

• Actual delivery time may vary 30 minutes before or after the stipulated delivery time.

Payment Methods

• We accept payment via PayNow, Credit Card, Debit Card or Cheque upon delivery.
• All payments must be made in full at least 2 working days before an event.
• For Corporate Orders, cheques must be crossed and made payable to CaterCo Concepts Pte Ltd only.
• A 3% Administrative Charge will be levied for payments by Credit and Debit cards. The prevailing GST is chargeable on top of the Administrative Charge.
• All self-collection orders and delivery to non-residential addresses must be paid full in advance.

Cancellation of Order

• Any cancellation of orders by customers must be done in writing to our sales representative at least 2 working days before the event date. After which, the following Cancellation Charges will apply:
        o Cancellation made 1 working day (after 12pm) prior to event date: 50% of total bill will be charged
        o Cancellation made on the day of the event: 100% of the bill will be charged
• For any cancellations done after payment has been made (i.e. should there be a need to process a refund), an Administrative Fee of $100 ($108 w/ GST) will be applicable.

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Menu-specific Terms and Conditions

Classic Spread

• Vegetarian options available upon request.
• Complete buffet table layout with skirting & warmers. Full set of disposable wares and serviettes provided.
• Promotions are not applicable to Contracted Menu or Contracted Venues.
• Orders to be made at least 3 working days in advance.
• All menus are not applicable for any events at The Star PAC, National Gallery, Cathey Cineplexes, Gardens by the Bay and Jewel Changi Airport.
• GeBIZ Menus are not applicable at all contracted and partner venues.
• A weekend surcharge of $1 per guest applies on all orders delivered on a Friday or Saturday.
• For buffet setups at any landed property, it will be done at ground level.
• We are unable to accept any orders at delivery addresses without direct lift access.
• All requests for collection the following day after event will be chargeable at $100-$200 per trip.

Plug & Play

• Vegetarian options available upon request
• Minimum Order Quantity (MOQ) for each menu type applies accordingly. Please refer to individual menus for specific MOQ.
• Maximum of 2 menu types with a minimum of 20 sets per type is allowed per order.
• Orders must be made at least 3 working days in advance.
• Food is best consumed within 1 hour upon delivery
• 5% Drop and Go charge applies to the menu.

CaterBox

• Vegetarian options available upon request.
• Minimum Order Quantity (MOQ) for each CaterBox type applies accordingly. Please refer to individual menus for specific MOQ.
• Maximum of 2 CaterBox types with a minimum of 20 sets per type is allowed per order.
• Individually packed disposable cutlery and serviettes will be provided.
• All CaterBoxes are packed in disposable bagasse packaging.
• Food is best consumed within 1 hour upon delivery.
• Orders must be placed at least 3 working days in advance.
• A 5% Drop & Go charge is applicable on all CaterBox orders.
• 5% Drop and Go charge applies to the menu.

Cocktail Reception: Bites & Bashes

• Vegetarian options available upon request
• Complete buffet table layout with skirting and warmers will be provided.
• Full set of disposable wares and serviettes will be provided.
• Orders to be made at least 5 working days in advance. - Food is best consumed within 3 hours upon delivery.
• Rental of bistro table with cover is available at $30 ($$32.40 w/ GST) each, with floral centrepiece at $45 ($48.60 w/ GST) each.
• Optional hiring of service staff for up to 4 hours at $150 ($162 w/ GST) per staff, additional hour chargeable at $35 ($37.80 w/ GST) per hour
• Optional upgrade to premium disposable ware at $5 ($5.40 w/ GST) per guest.
• Optional upgrade to porcelain ware and glasses at $6 ($6.48 w/ GST) per guest.

Pick Me Up (Butler Service)

• Vegetarian options available upon request
• Orders to be made at least 5 working days in advance.
• Food is best consumed within 3 hours upon delivery.
• Mandatory hiring of Uniformed Chef for up to 4 hours at $200 ($216 w/ GST) per chef
• Mandatory hiring of Service Staff for up to 4 hours at $150 ($162 w/ GST) per staff
• Rental of bistro table with cover is available at $30 ($$32.40 w/ GST) each, with floral centrepiece at $45 ($48.60 w/ GST) each

Drop-off Catering: Drop & Go

• Vegetarian options available upon request.
• Food will be served in microwavable containers.
• Full set of disposable wares and serviettes will be provided.
• Table for food and warmers will not be provided.
• No collection is required after.
• Orders must be placed at least 3 working days in advance.
• Food is best consumed within 1 hour upon delivery.
• A 5% Drop & Go charge is applicable on all Drop & Go orders.
• 5% Drop and Go charge applies to the menu.

Drop-off Catering:Gastronomic Box

• Vegetarian options available upon request.
• Orders must be made at least 5 working days in advance.
• Food is best consumed within 3 hours upon delivery.
• 5% Drop and Go charge applies to the menu.

Tea Reception

• Tea Reception Menus are not available for order between 10.30am to 1pm and 4.30pm to 7pm.
• A weekend surcharge of $1 per guest applies on all orders delivered on a Friday or Saturday.

Personal Feast: Co’s Feasting Set

• Vegetarian options available upon request.
• Minimum Order Quantity (MOQ) for each menu type applies accordingly. Please refer to individual menus for specific MOQ.
• Maximum of 2 menu types with a minimum of 20 sets per type is allowed per order.
• Orders to made at least 3 working days in advance.
• Food is best consumed within 1 hour upon delivery.
• 5% Drop and Go charge applies to the menu.

Personal Feast: Lavish Spread

• Vegetarian options available upon request.
• Orders to be made at least 5 working days in advance.
• Food is best consumed within 3 hours upon delivery.
• 5% Drop and Go charge applies to the menu.

Seminar Packages: Take 15, Takeout 15

• Vegetarian options available upon request.
• Complete table layout with skirting and warmers.
• Full set of disposable ware and serviettes provided.
• Orders to be made at least 3 working days in advance.
• Food is best consumed within 3 hours upon delivery.

Sit-down Banquet

• Vegetarian options available upon request.
• Complete dining setting with linen napkins, full set of porcelain ware and glasses.
• Orders to be made at least 7 working days in advance.
• Mandatory hiring of Uniformed Chef for up to 4 hours at $200 ($216 w/ GST) per chef.
• Mandatory hiring of Service Staff for up to 4 hours at $150 ($162 w/ GST) per staff.
• Rental of 6ft round table with table cloth at $55 ($59.40 w/ GST) each.
• Rental of cushion chair with seat cover at $10 ($10.80 w/ GST) each.
• Rental of bistro table with cover is available at $30 ($$32.40 w/ GST) each, with floral centrepiece at $45 ($48.60 w/ GST) each.
• Floral centerpiece for round table available at $60 ($64.80 w/ GST) each

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Revision of Goods & Services Tax (GST)

Based on the Singapore Government’s announcement in Budget 2022, GST rate will be increased from 7% to 8% with effect from 1 January 2023. As such, GST will remain at 7% for any tax invoices or sale orders issued before 1 January 2023. On the other hand, GST will be charged at 8% for any tax invoices or sale orders issued on or after 1 January 2023.

For those tax invoices or sale orders issued before 1 January 2023, but delivery date is scheduled on or after 1 January 2023, full payment must be received and reflected in our bank accounts on or before 31 December 2022. For cheque payment, please ensure the cheque reaches us by 28 December 2022 to ensure cheque clearance on time.

If no payment was made based on the above cut-off date, we are required to reissue a new tax invoice or sale order after 1 January 2023 to charge the GST at 8% according to the transitional rules for rate change by IRAS, and you must make payment based on the new tax invoices or sale orders with GST charged at 8%.

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Frequently Asked Questions

Q. Why is there a 5% Drop & Go Charge on my order?

A. We are dedicated to providing quality food and service to our customers. To ensure that we can continue to serve you at the highest level of quality and service, we have recently introduced a Drop & Go charge for Drop-off Catering, Bento Catering, Plug and Play and Personal Feast orders. We do this to help with the costs of preparing and packaging food. This is to ensure that we can continue to provide fair remuneration for our team who dedicate their time and effort to delivering successful events one after another.

This Drop & Go Charge covers:
      · Cost of packaging (i.e. microwavable containers and warmer bags for mini buffet orders, bento boxes, carton boxes),
      · Provision of cutlery,
      · Necessary labour to pack your food orders

From the processing of raw ingredients to the cooking and packing of food, catering is a highly labour-intensive industry. The cost of raw ingredients, labour and packaging along the food preparation process chain has also increased significantly in recent years.

This charge allows us to continue providing our customers with quality food and service, while also ensuring we remain financially viable as a business.

Q. Why is there a 10% service charge on my order with setup?

A. Catering is a service industry like all other food and beverage establishments. The introduction of a 10% service charge covers administrative and processing costs of waste management, labour, and equipment setup.

Many of catering's laborious tasks take place behind the scenes. There are many associated costs that most of our guests may not be aware of:
      (i) Procuring and maintaining buffet equipment (ie. cleaning of heavy and numerous equipment after every use, such as table skirting and buffet warmers)
      (ii) Manpower and disposal charges to collect and process food waste,
      (iii) Labour costs for delivery and setup of each order

While we have absorbed this cost for years, the rapid rise in overhead costs and labour costs has made it difficult to continue to do so.

How to Contact Us

CaterCo Concepts Pte Ltd
1 Enterprise Road Singapore 629813
Telephone Number: +65 6337 3030

Last updated 15 March 2023