Frequently Asked Questions


General Enquiries

Order from CaterCo? Yay or nay?

A yay, of course! We are a multifaceted, integrated food and events concierge. We deliver concepts that will take your event a notch higher and leave an impression on your guests. From small, intimate gatherings to large-scale Meetings, Incentives, Conventions and Exhibitions, we have seen through it all. We are here to redefine your catering experience so trust us with your events!

What are the operating hours?

We are open 365 days throughout the year. Our mainline is available from Monday to Thursday, 9am to 7pm and Friday to Sunday, 9am to 6pm.

What is the difference between buffet and drop-off catering?

Our buffet orders come with full table setup, with skirting and warmer. Collection will be 4 hours from the time the buffet is delivered or by 10.30pm, whichever is earlier. For drop-off catering, food will be served in microwaveable containers and is usually suitable for cosy gatherings with less than 20 guests.

Is the food halal?

Yes, we are halal-certified.

Is the menu customisable?

Your wish is our command. We understand the need to cater for special occasions and different dietary restrictions. Healthier choice, vegetarian and vegan options - you name it, we have it!

How long does the food last?

Our food with warmer setup is best consumed within 3 hours upon delivery in accordance with Singapore Food Agency’s guidelines. If you have ordered our drop-off catering and food is served in microwavable containers, it is best consumed within 1 hour upon delivery.

What is the food portion provided?

Our food portion is served in a 1:1 ratio based on an average adult portion. We use the freshest and highest quality ingredients for our dishes. As good food runs out fast, we would encourage you to ensure adequate quantity is being catered for your guests.

What is the assurance I can get?

We adopt a 1 chef 1 dish approach to ensure that each dish is perfected with the same taste and consistency for your event. Our ingredients are responsibly sourced and we use the freshest and highest quality ingredients for our dishes.

Is cutlery provided?

We provide individually packed Cornware cutleries with all menus. Our cutleries are provided 1:1 and additional disposable cutlery is available at S$1/set ($1.07 w/GST). Although our cutleries are biodegradable, we would like to encourage you to use only what you require so that together, we can reduce our carbon footprint.

Can I get decorations for my event?

Being an event concierge, we are able to conceptualise the look and feel to complement your events with styling, thematic set-up and decorations. Share your requirements with us!

Can I request for service staff?

We have different event styles to suit your event. Depending on your event requirements, engagement of service staff starts from $100/ staff ($107 w/GST) for the 1st 4 hours. Please talk to us at 6337 3030.

Can I rent equipment for my event?

We provide a range of equipment from furniture and furnishings to audio visual equipment. Please contact us for the full range of equipment.
· Stool: $1/pc ($1.07 w/GST)
· PVC Chair: $2.50/pc ($2.68 w/GST)
· Table with skirting (4ft x 2.5ft): $15/pc ($16.05 w/GST)
· Round table with skirting (5ft): $25/pc ($26.75 w/GST)….and more!

How can I provide feedback?

We hope we have surpassed your expectations. Please drop us a note at enquiry@caterco.com.sg for compliments if we have done a good job or feedback on how we can do better.

Delivery

What is the delivery time?

We deliver 365 days throughout the year. Our standard delivery timing is from 8am – 7pm. Other delivery timing can be arranged, subjected to availability with nominal charges applicable.

What is the time for collection of the buffet?

Collection will be 4 hours from the time the buffet is delivered or by 10.30pm, whichever is earlier.

A surcharge of $100-$200 is applicable for collection after 10.30pm (same day) or the following day, subject to availability.

What are the delivery charges?

We deliver island wide and our delivery charges differ based on your order. A delivery surcharge of $10 ($10.70 w/GST) will be levied for offshore areas (Sentosa and Jurong Island) as well as Central areas denoted by the first 2 digits of the postal code:
Robinson – 01, 04, 05, 06, 07, 08;
Marina Square – 03, 17; Orchard – 22, 23;
Bras Basah – 18, 19.

Due to the logistics challenge, a surcharge of $50 - $100 will be applicable for delivery to venues with no lift landing. We apologise that we will not be able to deliver to any venues higher than level 4, without lift access. The Classic Spread, Ice Breaker, Pick Me Up, & Bites & Bashes: $70 ($74.90 w/GST) CaterBox, Gastronomic Box, Drop & Go, Co’s Feasting Set: $40 ($42.80 w/GST) Take 15 Half Day: $80 ($85.60 w/GST) Take 15 Full Day: $100 ($107 w/GST) Co’s Palate Set Course: $110.00 ($117.70 w/GST)

Can I do self-collection?

Yes, you may place an order with us and collect it on your preferred date at two convenient locations.
West: 1 Enterprise Road, Singapore 629813
East: 1 Kaki Bukit Road Enterprise One, #05-03/04, Singapore 415934

Order Management

How can I place an order?

We are just a click away.

Telephone/ Whatsapp: 6337 3030
Email: enquiry@caterco.com.sg
Online: caterco.com.sg
Our Sales Consultants will contact you and send an email confirmation within 2 working days after we have received your order online.

When do I have to place an order?

We would recommend that an order to be placed 3 working days in advance. Something came up at the eleventh hour or last minute arrangements? Fret not, we are able to take in orders up to 3 hours before your event, depending on availability. Please contact us at 6337 3030 so that we can provide the best solution.

What is the minimum order capacity?

We can cater for all group sizes - 10 pax, 100 pax, 1,000 pax and more. There is no limit to our capabilities.

Can I exchange an existing dish for another in a different menu?

Yes, for each order, a maximum of 3 dishes can be exchanged to other dishes of equivalent value or lower. If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up.

How can I make payment?

We accept payment via PayNow, FAST, Debit Card, Credit card, Cash or Cheque. Payment made by debit and credit card is subjected to a 3% admin fee and has to be made 3 working days prior to the event. Payment by cash or cheque can be made upon delivery. Cheques must be crossed and made payable to “CaterCo Concepts Pte Ltd”. Kindly note that for self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment is required before event date.

Can I amend my order?

We are here to make sure your event goes great. If you need to update your order, contact your Sales Consultant at least 2 working days prior to your event. We will do our best to assist you, depending on the feasibility of your request. Please note that there will be an administrative fee of $30 ($32.10 w/GST).

Can I cancel my order after payment has been made?

We are sad that other plans came up but you can cancel your order. However, please note an administrative charge of $100 ($107 w/GST) will be imposed for cancellation of orders after payment has been made. Kindly note that refund will take 14 working days and the 3% administrative fee for credit card payment is non-refundable.

We will refund 30% of the total bill if the cancellation request reaches our Sales Consultants 3 working days prior to the event date. Only 50% of the total bill will be refunded if the cancellation request is received by our Sales Consultants 2 working days prior to the event date.

No refunds will be made if the order cancellation is made 1 working day ahead or on the event date itself.

What are the other charges I need to take note of?

Our prices are subject to GST. A waste management fee of $10 ($10.70 w/GST) is applicable for buffet orders. Other charges may be applicable on services engaged for the event.